Question 1

How long will it take to complete my order?

Accepted Answer

Production time is typically 1-2 weeks. Nearing holidays, production time may be increased based on order volume. For larger quantities and bulk orders, expect 2-3 weeks based on stock availability.

Question 2

Can you customize a patch with a logo that is not in your stock logos?

Accepted Answer

Yes. With a PDF or JPEG file we can put anything you would like on a cap or toque. Although some logos require a purchased vector image in order to avoid copyright. An additional charge will be added to logos that require a vector. Send us an email at kaysandco@hotmail.com (kaysandco@hotmail.com)or message us on Instagram and let us know what it is you are interested in and we will do our best to make it happen.

Question 3

I made an error in my order, how can I correct it?

Accepted Answer

Please make sure to double check all order details prior to submitting an order. If you notice an error on your order details, please email kaysandco@hotmail.com (kaysandco@hotmail.com)as soon as possible with the order number and error details. If you have received an order that does not match the order details, we will gladly fix it for you at no additional cost.

Question 4

Can I wash my hat or toque?

Accepted Answer

Most patched hats can be spot cleaned with soap, water and a cloth as needed. Do not machine wash as excessive moisture and heat will cause the patch to come off. Try to avoid picking or playing with the leather patch. Avoid prolonged exposure to rain or moisture to extend the life of your item.

Question 5

Are there discounts on bulk orders?

Accepted Answer

Yes. As long as all items have the same color leather and logo we provide bulk pricing. Orders of 10 or more will have a 15% discount, Orders of 25 or more will have a 25% discount, and orders of 50 or more will have a 30% discount. Please message us at kaysandco@hotmail.com (kaysandco@hotmail.com)for details prior to placing bulk orders.

Question 6

Hat Sizing Guide

Question 7

Toque Sizing Guide

Accepted Answer

** All toque sizes are approximate. Fit of toques vary based on preferred style. Cuffed toques with a double sided tag can be flipped to be worn uncuffed for room to grow or a beanie style toque.

Christmas order cutoff Nov 16. All orders placed after Nov 16 may not be completed for Christmas. Sorry for the inconvience

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kaysandco@hotmail.com

****Christmas order cutoff Nov 16. All orders placed after Nov 16 may not be completed for Christmas. Sorry for the inconvience****